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PRIVACY POLICY

Last Updated: January 2024

1. INTRODUCTION

Welcome to Global Metal. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way related to our business operations.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services. By using our website and services, you consent to the practices described in this policy.

Global Metal operates from Shop No. 5, Salt Lake Sector V Market, Kolkata, West Bengal 700091, India. We are a supplier of premium metal products serving clients across India.

2. INFORMATION WE COLLECT

We collect information that you provide directly to us, information we obtain automatically when you visit our website, and information from third-party sources.

2.1 Information You Provide

  • Personal Identification Information: Name, email address, phone number, postal address, and other contact details when you fill out inquiry forms, request quotes, or communicate with us.
  • Business Information: Company name, GST number, business address, and other business-related details when you register as a business client or place orders.
  • Communication Data: Content of your messages, inquiries, and correspondence with us through various channels including email, phone, SMS, WhatsApp, and web forms.
  • Transaction Information: Order details, purchase history, payment information, and delivery details when you make purchases or transactions with us.

2.2 Information Collected Automatically

  • Device Information: Browser type, operating system, device identifiers, and device characteristics.
  • Usage Data: Pages visited, time spent on pages, links clicked, and other actions taken on our website.
  • Location Data: General location information based on IP address.
  • Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies.

3. HOW WE USE YOUR INFORMATION

We use the information we collect for various business purposes, including:

  • To process and fulfill your orders, inquiries, and service requests
  • To communicate with you about products, services, orders, and account updates
  • To send promotional communications, offers, and updates (with your consent)
  • To provide customer support and respond to your questions
  • To improve our website, products, and services
  • To detect, prevent, and address technical issues and fraud
  • To comply with legal obligations and protect our rights
  • To maintain business records and conduct analytics

4. SHARING OF INFORMATION

We may share your information in the following circumstances:

4.1 With Service Providers

We share information with third-party service providers who perform services on our behalf, including payment processing, delivery and logistics, email and communication services, analytics, and IT services.

4.2 For Business Purposes

We may share information with our business partners, suppliers, and affiliates for legitimate business purposes such as order fulfillment and service delivery.

4.3 For Legal Reasons

We may disclose information if required by law, regulation, legal process, or governmental request, or to protect our rights, privacy, safety, or property.

4.4 With Your Consent

We may share information with third parties when you have given us explicit consent to do so.

We Do Not Sell Your Personal Information

Global Metal does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used solely for providing our services and communicating with you about our offerings.

5. DATA SECURITY

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of sensitive data in transit and at rest
  • Secure server infrastructure and network protection
  • Access controls and authentication mechanisms
  • Regular security assessments and updates
  • Employee training on data protection practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period may vary depending on the context and our legal obligations.

For business clients, we typically retain transaction records for 7 years as required by Indian tax and business regulations. Marketing communication preferences and contact details are retained until you request deletion or opt out of communications.

7. YOUR RIGHTS AND CHOICES

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Portability

You have the right to request access to the personal information we hold about you and receive it in a portable format.

7.2 Correction

You can request correction of inaccurate or incomplete personal information.

7.3 Deletion

You may request deletion of your personal information, subject to certain exceptions such as legal retention requirements.

7.4 Opt-Out of Communications

You can opt out of receiving marketing communications from us at any time by contacting us at info@globalmetal.shop or using the unsubscribe link in our communications.

7.5 Withdrawal of Consent

Where processing is based on your consent, you have the right to withdraw that consent at any time.

How to Exercise Your Rights

To exercise any of these rights, please contact us at info@globalmetal.shop with "Privacy Rights Request" in the subject line. We will respond to your request within 30 days.

8. COOKIES AND TRACKING

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect usage data. Cookies are small data files stored on your device that help us remember your preferences and understand how you use our website.

8.1 Types of Cookies We Use

  • Essential Cookies: Required for basic website functionality and security
  • Functional Cookies: Remember your preferences and settings
  • Analytics Cookies: Help us understand how visitors interact with our website
  • Marketing Cookies: Used to deliver relevant advertisements (if applicable)

8.2 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website. Most browsers allow you to manage cookie settings, delete cookies, and prevent automatic acceptance.

9. THIRD-PARTY LINKS

Our website may contain links to third-party websites, services, or applications that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party services you access through our website.

10. CHILDREN'S PRIVACY

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

11. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to the transfer of your information to India and other countries where we operate or have service providers.

12. CHANGES TO THIS POLICY

We may update this privacy policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will post the updated policy on this page and update the "Last Updated" date. We encourage you to review this policy periodically to stay informed about our privacy practices.

For significant changes, we may provide additional notice through our website or other communication channels.

13. CONTACT US

If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us using the information below:

Global Metal

Address: Shop No. 5, Salt Lake Sector V Market, Kolkata, West Bengal 700091, India

Phone: +91 7359233398

Email: info@globalmetal.shop